.svg)
Sumtracker Or Cin7? Here's The Difference.
The main difference between Cin7 and Sumtracker is that Cin7 is built for large businesses with complex operations, while Sumtracker is built for growing ecommerce brands that need multichannel sync, bundle tracking, stocktakes, purchase orders, and replenishment, all in one place.
.svg)
.avif)
Common frustrations with Cin7
These are the exact reasons why growing brands move to Sumtracker.
Unreliable Shopify Sync
Cin7 experiences Shopify sync issues, including inventory mismatches, order sync failures, and stock discrepancies. These problems can lead to inaccurate inventory and potential overselling. Source: Shopify and G2 reviews
HOW SUMTRACKER RESOLVE THIS
Sumtracker continuously syncs your inventory from all your channels to a single dashboard with no silent disconnects.
Slow Customer Support
Cin7's support can take weeks to resolve critical issues, with tickets often being escalated multiple times before a solution is provided. This can leave businesses waiting while inventory issues remain unresolved. Source: Shopify and G2 reviews
HOW SUMTRACKER RESOLVE THIS
Sumtracker provides responsive customer support with faster issue resolution, so you can keep your inventory operations running smoothly.
Complex Product Features
Cin7 offers many features that seem complex for some SMB merchants. Some merchants complain they are paying for these features even though they never used them. This is based purely on personal interactions with SMB merchants.
HOW SUMTRACKER RESOLVE THIS
Sumtracker offers the right set of features that are used by SMBs for inventory management. Some SMBs find this useful.
Side by side — what matters most
Accurate as of June 2026. Both products are actively developed.
.svg){kind=tracking}
Sumtracker costs less. And does more for SMB merchants.
Cin7 starts at $349/month, while Sumtracker starts at $119/month. Sumtracker includes all features without charging extra for additional users or integrations. Pricing accurate as of July 2026.
- 5 Users
- 2 E-commerce Integrations
- 6,000 Orders/Year
- Unlimited Users
- All Sales Channels
- All Features Included
.svg){kind=icon}
What Cin7 users are saying
These are verified reviews from Cin7's own Shopify
app listing as in July 2026.
It doesn't push changes to a Shopify order across to DEAR. They suggested manually deleting the order and resyncing and that was pushing wrong information. Super annoyed with all the time wasted.
.avif)
The integration is clunky and filled with bugs. They haven't fixed issues that have been around since I signed up. If you're looking for inventory tracking software that works with Shopify, look elsewhere.
.avif)
Their 'tech support' is absolutely worthless. Emails take about 9 hours to respond, and most of the time a new rep will reply, so you have to start at square one.
.svg)
Stay away. Invested in help in setup but can't get any help from Cin7. Can't even contact support, waiting on replies on tickets. Person initially helping disappears as soon as one subscribes.
.avif)
After a week from the first support request, they are still unable to update stock level on Shopify. Stock level is not updated and we have constant overselling that we cannot fulfil.
.avif)
If you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind, you're told there's a 30-day cancellation notice.
Switching to Sumtracker is simple
No data loss, no downtime. Most brands are fully migrated within a few days.
Dedicated onboarding manager
You're never on your own. A dedicated onboarding manager guides you through the entire switch.
Automatic account setup
Products, inventory, locations, and past sales import automatically from Shopify, so replenishment suggestions have real data from day one. Past purchase orders import easily with bulk PO import.
Go live within a week
Switch your inventory and operations over to Sumtracker in a simple move. Learning the platform takes just a few hours.
frequently asked questions
What is the main difference between Sumtracker and Cin7?
Cin7 is an enterprise-grade platform built for complex operations but it's expensive, complex to set up, and takes weeks or months to implement. Sumtracker is built for growing ecommerce brands and is easy to set up, and use, that too at a fraction of the cost.
Is Cin7 reliable for Shopify integration?
Cin7's Shopify integration has a well-documented history of sync issues like stock disconnecting silently, orders pulling through blank, and inventory values going out of date. Sumtracker syncs reliably across Shopify and all connected channels.
How does Sumtracker's pricing compare to Cin7?
Cin7 Core starts at $349/month for 5 users. And with Sumtracker you get everything at $119/month with no user limits. That's a saving of $3,000/year on the entry plan alone and Sumtracker's pricing doesn't increase year on year the way Cin7's has since its acquisition.
Does Sumtracker support the same channels as Cin7?
Yes. Both support Shopify, Amazon, Etsy, eBay, and Walmart. Sumtracker is built for Shopify-first businesses, offering a simpler setup and easier multichannel inventory management.
How long does it take to get started with Sumtracker?
Most brands are fully set up within a few days. Our team handles channel connections, bundle configuration, and alert setup so you can go live quickly. No paid onboarding packages, no long implementation cycles, just a free onboarding call included on every plan.
Ready to see what Cin7 can't do?
Start your free trial today. No credit card required. Our team is with you from day one.
